Adobe Apologises in advance of Grants.gov release
We’re about 40 minutes into the Grants.gov Stakeholder meeting and one of my questions is being answered by Douglas Prevelidge from Adobe: if Adobe works with 7.0.9, what happens if you have succumbed to the persistent upgrade opportunities from Adobe. I know I have installed Adobe 8.1 and have a lot of trouble dealing with different versions of Adobe reader (and Professional). Doug looked really uncomfortable with a public apology. He said there have been “issues” in testing the new forms with the later versions. Here is the published apology that was unreadable in the broadcast but available in the PowerPoint on Grants.gov. This content does not need any embellishment.
The Grants.gov application, which is based on Adobe LiveCycle, was built and tested with Adobe Reader version 7.0.9 as the client software. Since then, Adobe has released new versions of both the Reader client and Acrobat; version 8.0 was released December 2006 and version 8.1 this past June. Adobe has determined that users of Grants.gov may experience possible issues if they have upgraded to the new versions of the client software.
We currently do not recommend the usage of Reader 8.0 and 8.1 with the Grants.gov application until more thorough testing has been conducted and these issues have been resolved. The Adobe engineering teams are aggressively working on a suitable resolution to this issue. In the meantime, we recommend that end users of the Grants.gov application either refrain from updating beyond Reader version 7.0.9 or re-install Reader version 7.0.9 if they have updated. Reader 7.0.9 can be downloaded from the following web site: http://www.adobe.com/products/acrobat/readstep2_allversions.html and instructions for installation are included. For those users that are experiencing problems with Acrobat 8.0 or 8.1 as the client software, they should contact Adobe customer support to receive instruction on how to install and use Reader 7.0.9 alongside their Acrobat software.
We are very sorry for any inconvenience this may cause users of the Grants.gov application and we are targeting a permanent resolution in the September/October timeframe.
More comments later, but this is the first interesting tidbit from the presentation.